Have an uncommon problem, or need an uncommon solution? Just give Merit Fitness Tech Support a call, toll free, at 877-50-Merit. We're open Monday through Thursday, 7:00 am to 7:00 pm and Friday, 7:00 am to 5:00 pm Central Time.

Merit Fitness ellipticals are engineered for simple operation and fluid movement. But just in case yours isn't as simple or fluid as it should be, we've put together a list of some of the more common problems people might run into. Along with some real simple resolutions.

Elliptical makes a scraping/grinding noise when pedaling at high tension only. Console resets or has an erratic readout during a workout. Console does not show full LCD display in every window. Elliptical is making a noise.

PROBLEM 1: Elliptical makes a scraping/grinding noise when pedaling at high tension only.
Resolution: ECB Brake Position
  • The ECB brake unit positioned too close to flywheel at the factory.
CORRECTIVE ACTION: Reduce the tension level until scraping/grinding noise stops as a temporary measure, then contact Merit Fitness Tech Support at 877-50-Merit.

Back to Top
PROBLEM 2: Console resets or has an erratic readout during a workout.
Resolution #1: Weak Batteries
  • Batteries in console may be weak (non-programmable models that do not plug into wall outlet).
  • Replace the batteries in console with fresh batteries.

Resolution #2: Console Connection
  • If necessary, unplug elliptical from wall outlet. Wait 60 seconds.
  • Remove the four screws that hold the console on the mast.
  • Verify that the console's wiring connection points are securely connected and not loose.
CORRECTIVE ACTION: Secure connections. If unable to secure connections, contact Merit Fitness Tech Support at 877-50-Merit.
  • Reassemble the console, plug in the elliptical if necessary and check issue.
If these steps do not resolve problem, contact Merit Fitness Tech Support at 877-50-Merit.

Back to Top
PROBLEM 3: Console does not show full LCD display in every window.
Resolution: SEE PROBLEM #2

Back to Top
PROBLEM 4: Elliptical is making a noise.
Resolution: Check Noises/Clicking
  • Check the wheels on the pedal arms making contact with the end caps on the guide rails. Fully extend guide rails to out-most position.
CORRECTIVE ACTION: Fully extend guide rails to out most position.
  • Check for lack of lubrication on guide rails and roller wheels.
CORRECTIVE ACTION: Using a Teflon based spray, lubricate the wheels and rails of the elliptical.
  • Check for misalignment of the pedal arms or guide rails.
CORRECTIVE ACTION: If pedal arms or guide rails are misaligned, go back though assembly steps as shown in your owner's manual. You can access owner's manuals here. If this does not correct the problem, contact Merit Fitness Tech Support at 877-50-Merit.
  • Check that the elliptical trainer is properly leveled.
CORRECTIVE ACTION: Properly level machine according to the instructions in your owner's manual. You can access owner's manuals here. Double-check assembly steps.

CORRECTIVE ACTION: Review assembly guide and verify that everything was done properly.

If these steps do not correct the problem, contact Merit Fitness Tech Support at 877-50-Merit.

Back to Top