Where is the serial number located?

Please click on the following links below to view illustrations of where your serial number can be found.

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How will Merit Fitness products be serviced in the marketplace?

Merit has partnered with independent service providers throughout the United States who will be called upon to provide fast, reliable "in home" service should it be necessary. If a problem arises once you take home your Merit Fitness machine, please contact Customer Tech Support Department toll free at 877-50-Merit Monday through Friday, 8:00am - 5:00pm Central Time for assistance.

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What information will I need to supply to the Customer Tech Support Dept?

The Customer Tech Support Department will need the Merit Fitness model number, serial number and the nature of the problem (error messages, symptoms, description of what is not working, etc.) an address, a contact name and a phone number.

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What does "in home" use mean?

Our equipment is intended for private, residential use within a climate controlled room within your home. It is not intended for use by (but not limited to): Hotels, Resorts, Police and Fire Stations, Apartment Complexes, Rehabilitation and Sports Medicine Clinics, Hospitals, Elementary, Middle and High Schools, YMCA's, Colleges, Universities, or Private/Public Health Clubs and business use of Personal Trainers.

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What must I do to activate my warranty?

Register your warranty either by mail or online within 30 days of purchase. Retain proof of purchase. You can register your warranty here.

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Why are Merit Fitness machines so smooth?

Two major reasons: First, both our bikes and elliptical trainers use what is called an "ECB magnetic brake" to provide resistance. The benefit of magnetic resistance is that there are no belts, pads or straps creating friction (resistance) with the flywheel. The fact that nothing is touching or rubbing against the flywheel helps to promote a very smooth, pedal stroke and consistent momentum of the flywheel with no "hot spots" i.e. points of the pedal stroke that feel like they "stick". Second, all of the Merit Fitness flywheels are "dynamically balanced" at the factory. The benefit of this is that the flywheel will spin "true" meaning that there is no point on the circumference of the flywheel that is heavier than any other point. It is the same principle that is used for bicycle and car wheels. By truing or balancing the wheels, you eliminate the "hop" of that wheel, which in turn leads to a smoother ride. This tighter flywheel spin translates to a velvet smooth pedal stroke.

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What makes Merit Fitness machines so quiet?

It's how we design and build them.

For Merit Fitness treadmills, it starts with the motor. We use larger motors than most of our competitors, with large magnets that generate ample power at a low rpm, or revolutions per minute. More power in fewer revolutions means that the motor doesn't work as hard to change and maintain speeds, so it runs smoother and quieter than other treadmill motors in its class. It's also more reliable and durable than smaller treadmill motors.

Merit Fitness ellipticals and bikes use a magnetic resistance system. It is a frictionless system which means that there are no internal parts that make contact with the flywheel. In some competitors models they use canvas straps or brake shoes to create friction with the flywheel, which increases the noise level. Additionally, some competitors market air resistance bikes which have been proven to create 72 dB of noise intensity (about the equivalent of city traffic, which is 20 times greater than our magnetic resistance models). Who wants that kind of noise in the house? The second reason that our machines are so quiet is that we exclusively use Poly V drive belts instead of noisy, messy chains. Not only are poly V belts super strong and reliable, they are virtually maintenance free.

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Will the magnets in the ECB resistance system wear out over time?

Absolutely not. Since they do not make contact with the flywheel, they provide the same consistent, trouble free resistance for the lifetime of the machine.

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How long will the poly V drive belts last?

The computer modeling we had done indicated virtually thousands of maintenance free hours. Belts are now used in far more demanding applications such as motorcycle drives for example.

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